After a life time of loved ones telling me it's night when the sun is out. That it's Monday when the calender says Tuesday. I'm pretty sensitive when someone tries to rewrite my reality. I don't know if I was born with a really great memory or this insanity made me develop the talent.
Anyway I have a patient that owes me money. I've sent a few remittances for the small amount. So today I thought I finally got my money. Wrong. It was a request to have the amount dropped. The reason because we never talked about the possibility of their being a extra charge. WTF! It's the second time it has happened. We talked about in the office. I'm a pretty laid back guy, but this kind of stuff REALLY gets under my skin. I was ready to hammer her back, but I was grateful to be able to look at the big picture. It's a small amount and she has access to a LOT of people. Since I'm a word of mouth business that could be a stake through the heart. So I took care of it in a professional manner. I forgave the amount, but wrote down her benefits. If I read the letter I still fume, but at least I can rise above it.
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3 people had cathartic therapy:
Wow, I wish my doctors were as forgiving about my bills.
Mike,
You were right to be ticked off. Manipulators/history re-writers stink.
I understand your being cautious because of her word of mouth access.
Just never treat her again. Ever.
p.s. Glad things are going well with Law Girl :)
I see people like this all the time. This selfish, self entitlement bullshit pisses me off and I refuse to deal with it. Unfortunately, we're always going to find people who think they deserve special treatment in the service industry. My advice . . . kick her to the curb. Might be a hit to the wallet, but you'll be happier without her and there's always more people out there that will do business your way.
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